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Frequently Asked Questions - The Rug District

1. What type of warranty do you offer?

All Rugs come standard with the manufacturers' warranty. The warranty will be specified under the product features.

2. How long will it take to receive my rug?

Unless stated otherwise on our site, please expect to receive your rug in approximately 5-10 business days (Depending on the manufacturer). Very few exceptions may apply where you’d receive your rug in up to 14 days. Please note that custom made rugs may take up to 4 weeks to receive. If your rug is backordered, we will contact you by phone or email.

3. Are all your rugs “New”?

Yes, everything we sell is brand new and of first quality. We do not sell factory seconds or used products.

4. What are the shipping costs?

At TheRugDistrict.com shipping is FREE to the continental 48 United States. 


5. When will my order ship?

Unless stated otherwise on our site, please expect to receive your rug in approximately 5-10 business days. Very few exceptions may apply where you’d receive your rug in up to 14 days. If your rug is backordered, we will contact you by phone or email. 


6. What is your return policy?

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7. What payment methods do you accept?

We accept Visa, MasterCard, American Express and Paypal cards. You can also pay by cashier check or money order by selecting this option in the checkout screen. (Cashier Check / Money Order options will not go into manufacturer processing until payment has been received) 


8. How do I change or cancel an order once it has been placed?

We will do everything we can to help you with any changes to your order. Orders may be changed within the first 24 hours. All changes and cancellations must be done via phone. If you choose to change or cancel your order, please contact us within 24 hours of purchase via phone (877 772-6674) 


9. How to care for outdoor rugs?

For Bamboo Rugs, if they get wet, the following steps should be taken to ensure the rug’s longevity:

  • Bamboo surface should be wiped dry

  • The rug backing should be completely air dried.

  • Surface that rug lies on should be completely air dried before rug is laid back down.


10. Do you ship internationally?
The Rug District will only ship to the continental 48 United States.

11. Are rug colors on your site true?

The photos on our website are the best quality possible. However, photos may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual colors.

12. Are the rug sizes you list exact measurements?

Sizes are listed according to suggestions from the manufacturer. Please note that any rug machine made or handmade has a 3-5% variance depending on material across the industry.


13. What are the different rug fibers?
  1. Polypropylene (also called Olefin) is the most durable and stain-resistant rug fiber. It is a synthetic yarn and is the most commonly used area rug fiber. On average, olefin is soft in texture and is fade resistant. 
  2. Nylon is another synethic fiber commonly used in rugs. Its characteristics include: strong and elastic, retains its shape, and it is shiny. 
  3. Wool is a natural fiber that comes from sheep, most commonly from New Zealand and Australia. It is more luxurious than synthetic fibers and its properties include: 1) hard wearing and moisure absorbant; 2) lightweight and versatile; 3) resistant to dirt and wear and tear; and 4) fire resistant 

14. Do you recommend purchasing a rug pad?

Yes. Non-slip pads will prevent your rug from slipping and will prolong the life of both your floor and rug. We have pads for both hard surfaces and carpeting.

 

15. What is a dye lot?

Please note that rugs which are colored artificially are subject to differences in dye lots, which we cannot guarantee upon purchase. This is particularly applicable to items purchased with the same style and color but in varying sizes, there might be slight color and/or texture variations between the area rugs. This is due to the conditions in which the rug were made varying between dye lots, such as dyeing time and temperature.